Knowledge base

  • Q. What do i have to do when a pakcage arrives damaged?
    A. If you see the damaged package when the delivery is taking place please mention this to the courier.
    In any case you can accept the package and mail us straight away. Make pictures of the unopened and opened pakcages and send it to us within 24 hours of receipt.
    You must keep the pakcages as proof as in case of a claim againt a courier they will come and inspect the package.
     
  • Q. Can we use our own carrier?
    A. Yes, that is possible. To do so please place the order with payment type wire transfer and mail us directly after the order.
    You can send us the information we need about your carrier or you can send us your package slips.
    We will then send it by your requested carrier.
     
  • Q. The package i want is not available online. Can i order a pakcage that is not visible?
    A. Yes, Please mail us and we will programm the correct package. You will be informed when it is added. Normally within 48 hours.
     
  • Q. How long does it take to ship a cue?
    A. it surely depends if the cue is in stock or not.
    When a cue is in stock the cue is shipped next tuesday or thursday.
    Within Europe it takes 3-5 days to arrive at your door.
    When you need a very urgent shipment we can always see what we can do with a express delivery.
    You will need to contact us.
  • Q. I want to order a second shaft for my cue is this possible?
    A. Yes this is possible but the price is for this is €400,00.
    Furthermore we will need your butt to be shipped to us as we need to make sure the arrows and joint are perfectly placed.
    Production lead time for this is approximate 4-6 months.
  • Q. I want to order a custom order cue, how long does it take to produce?
    A. Our production lead time at this moment is 6 months.
    You will be updated regulary with a change.
  • Q. I want to order a custom order cue, how do i pay for it?
    A. All custom orders are created on our website by us.
    You can choose your payment method like all orders when you choose payment 100% before production.
    We currently accept Bank transfer, PayPal, Credit cards, iDeal, Bancontact, SOFORT, Giropay.
    If you want to pay 50% before production and 50% before shipment the only method available is Bank transfer.